FAQ
Engineered to provide comfort and durability each of our garments are made to order exclusively for you.

General question

Order changing questions

Delivery & Shipping

Returns & Refunds

PRODUCTION TIMES:

Keep in mind that we print on demand, everything is hand made just for you in America (printing, cutting and sewing). Therefore we take about 2-7 business days to create your sleekster leggings. Then you should add shipping times on top of that.

97.66% of our orders are shipped within 5 business days. More than a half of our orders are shipped within 3 business days or less. Basically we do everything to get you your order in a timely fashion.

SHIPPING TIMES:

How long shipping takes really depends on where you are from. To make it easy for you we created this simple table to help you estimate:

To Premium Shipping
USA 3-5 business days via USPS
Canada 5-10 business days via USPS
Worldwide 10-20 business days via USPS

Yes, we do! More so we offer secured worldwide shipping for FREE!

We pride ourselves on quality. We also love the fact that you will have a Limited Edition Item. Our items can only be bought on our store and nowhere else! Besides that, we work with the best designers and the best sewers. Did you know that you cannot break the seams of our leggings no matter how hard you try?

Other than that; All our items are hand made in America! We do not import the “not so good stuff” from China. Nope, we print, cut and sew your order by hand. Our items are printed on demand. This means, when your order comes in our creation process starts.

Unfortunately – Great quality comes with a price. Therefore we have to price our items like we do to maintain great quality. Yes, it is pricier than normal, but you will receive an item of top-notch quality that will last way longer than any other similar item you will purchase from another store.

To add more, we do not settle for materials that are not up to par or lose it’s vibrancy when stretching. We only work with fabrics and printing techniques that we have tested many many times ourselves. This is what it makes it a little more pricey, but worth it even more.

By helping us spread the word we’ll reward you with 20% off your next purchase and your friend will receive a 10% discount too. To refer a friend please message [email protected].

If you would like to make a group purchase for your unit of the same design including personalization please message us on [email protected], we offer 10% discount for orders over 5 leggings.

Yes, we do!

By joining Sleekster Club affiliate family you will have the opportunity to sell our unique / hand made leggings that no one else has.

This way you can sell our items directly via your blog/website. We pay you 10% commissions on all orders that you send to our store. Every last Friday of the month we pay all of our affiliates what they earned with us. To find out more get in touch [email protected]

GENERAL QUESTIONS

Sleekster garments are digitally printed on demand and hand sewn with love and wisdom in the USA.

Currently we run all our support digitally. Our systems are streamlined and we thrive to answer your questions in a timely matter. Average response time via email and contact form is 1 hour!

We pride ourselves on quality. We also love the fact that you will have a Limited Edition Item. Our items can only be bought on our store and nowhere else! Besides that, we work with the best designers and the best sewers. Did you know that you cannot break the seams of our leggings no matter how hard you try?

Other than that; All our items are hand made in America! We do not import the “not so good stuff” from China. Nope, we print, cut and sew your order by hand. Our items are printed on demand. This means, when your order comes in our creation process starts.

Unfortunately – Great quality comes with a price. Therefore we have to price our items like we do to maintain great quality. Yes, it is pricier than normal, but you will receive an item of top-notch quality that will last way longer than any other similar item you will purchase from another store.

To add more, we do not settle for materials that are not up to par or lose it’s vibrancy when stretching. We only work with fabrics and printing techniques that we have tested many many times ourselves. This is what it makes it a little more pricey, but worth it even more.

By helping us spread the word we’ll reward you with 20% off your next purchase and your friend will receive a 10% discount too. To refer a friend please message [email protected].

If you would like to make a group purchase for your unit of the same design including personalization please message us on [email protected], we offer 10% discount for orders over 5 leggings.

Yes, we do!

By joining Sleekster Club affiliate family you will have the opportunity to sell our unique / hand made leggings that no one else has.

This way you can sell our items directly via your blog/website. We pay you 10% commissions on all orders that you send to our store. Every last Friday of the month we pay all of our affiliates what they earned with us. To find out more get in touch [email protected]

ORDER QUESTIONS

Yes you can, but you have to be swift. Once your order is being printed, unfortunately we cannot change the order anymore. So if you need a change of size, contact our support team ASAP via [email protected]. Do not forget to mention your order number when contacting our support team.

As long as your item is not shipped yet, we can still change this in our back end system. Please mail us the correct address and your order number to [email protected] and we will take care of it.

Once the order is shipped out (you will receive tracking info when shipped), it is out of our hands.

As long as your items are not in print yet, you can still cancel your order. When your item is “in print” we cannot cancel anymore since they are already being made. To cancel your order mail us at¬†[email protected].

RETURNS & REFUNDS

Reasons why you want to return or exchange your order

  • A change in size
    It happens that you make a mistake. We are all human right? Please insert a note that states which size you would like and we will send you the correct one.
  • Please Note:¬†
РThe item(s) must be unworn and unwashed. 
РThe item(s) should be in the original state 
– The item(s) are returned within 7 days after you received them.
  • You received the wrong item
    Like we said; We are all human right? Although we double check everything, it can happen that we send you the wrong item. No worries, please return it to our warehouse and insert a note stating your order number and which item you actually ordered. We will send you the correct item ASAP.
  • Please Note:¬†
РThe item(s) must be unworn and unwashed. 
РThe item(s) should be in the original state 
– The item(s) are returned within 7 days after you received them.
  • You received a damaged item
    Although quality is one of our top priorities, it can happen that a damaged item is sent out by mistake. In this case you do not need to return the item. You can keep it, maybe sew it yourself, use it as a rag or throw/give it away. The only thing we need you to do is send us a support email ([email protected]) stating your order number and please include a photo of the damaged good. If we can see on the photo it is damaged, we will send you a new item 100% free of charge ASAP.
  • Please Note:¬†
РThe item(s) must be unworn and unwashed. 
РThe item(s) should be in the original state 
– The item(s) are returned within 7 days after you received them.
  • If you meet the above criteria please shoot us an email to [email protected]
  • You want a refund/return because you “changed your mind”. We print on demand and therefor we cannot accept returns with that inquiry.
  • The item(s) have been worn or washed
  • The item(s) have been altered in any way
  • The item(s) are in any way defective from the original and saleable condition, unless the condition is our fault
  • The item(s) do not have the original tags on them
  • The item(s) were a Final Sale item

My question is not answered in the FAQs, what should i do?

Thank you for checking our FAQs to see if your answer is in there. If you cannot find the answer to your question, feel free to contact our support team.

You can do so by¬†sending an E-mail to [email protected]. If it is about an order you made, please be as descriptive as possible and don’t forget include¬†your Order Number.

SLEEKSTER COLLECTION Effortlessly edgy, disarmingly daring & genuinely original
EXPLORE THE COLLECTION
STAND OUT

Our products are statement pieces and will define the edges of your personality and style. For the ladies looking for active wear, we’ve got you covered. We offer you much more than just active leggings, but rather, leggings that are modern, stylish, comfortable, and elegant.